Privacy Policy for FamilyHQ
Effective Date: February 19, 2026
Last Updated: February 19, 2026
FamilyHQ ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our email digest service. It applies to all visitors, users, and account holders of FamilyHQ, regardless of how you access the service.
FamilyHQ is a platform operated by PillarStack LLC. All services and data are managed solely by PillarStack LLC.
1. Introduction / Overview
This Privacy Policy explains what data we collect, how we use it, and what rights you have. All data is collected and managed by:
- PillarStack LLC – the sole data controller for all users
Contact: pillarstack@gmail.com
We do not access your email inbox. You choose which emails to forward to Stackora. We process only the content you forward to us to generate your weekly digest. PillarStack LLC is not a covered entity under HIPAA and does not offer services regulated by the Health Insurance Portability and Accountability Act (HIPAA). Our services are not intended to transmit or store protected health information (PHI). Users are explicitly instructed not to submit PHI through our service.
2. What Data We Collect
- Personal Identification Information: Name, email address (and any address you use for forwarding)
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time on site, button clicks, user interactions, digest access logs (including timestamps and user identification)
- Cookies and Tracking: Analytics cookies (with consent), session cookies, essential cookies
- User-Generated Content: Emails you forward to us, digest content we generate from them, and any feedback or reviews
- Location Data: General geolocation based on IP (if applicable)
- Payment Data: If we offer paid plans, processed via third-party services (e.g., Stripe). We do not store full payment details.
3. How and Why We Collect Data
- Forwarded Emails: Only the emails you choose to forward to your FamilyHQ address
- Forms: Signup and contact forms
- Cookies: For analytics (with consent), session management, and essential functionality
- Automated Tracking: Website analytics and usage monitoring (with consent)
- Authentication: Microsoft Azure AD or other authentication data when you sign in
We collect this data to:
- Provide and improve our email digest service
- Generate your weekly digest from the emails you forward
- Process transactions and manage accounts (if applicable)
- Send service-related communications
- Analyze usage patterns and improve user experience (with consent)
- Ensure security and prevent fraud
- Comply with legal obligations
Legal Basis for Processing (GDPR): We process your personal data based on the following legal grounds:
- Contract Performance: To provide our services and fulfill our contractual obligations to you
- Legitimate Interest: To improve our services, ensure security, prevent fraud, and analyze usage patterns
- Consent: For analytics cookies and optional features where you have provided explicit consent
- Legal Obligation: To comply with applicable laws and regulations
4. How We Use Your Data
We use your data to:
- Create and deliver your weekly email digest
- Store and secure the content you forward and the digests we generate
- Process payments and manage subscriptions (if applicable)
- Send service updates, reminders, and support communications
- Improve our platform and develop new features
- Detect and prevent fraud or abuse
- Comply with legal requirements
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data with:
- Service Providers: Third-party vendors who help us operate our service:
- Microsoft Azure – Cloud hosting and infrastructure (Privacy Policy)
- Stripe – Payment processing, if used (Privacy Policy)
- Google Analytics – Website analytics (only with your consent) (Privacy Policy)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
6. Data Security
We implement industry-standard security measures to protect your data, including encryption, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. You may delete your content or request account deletion at any time. When you delete your account or request data deletion, we will delete your personal information and forwarded content within 30 days, except where we are required to retain it for longer periods by law or for legitimate business purposes, such as:
- Resolving disputes or enforcing agreements
- Complying with legal obligations or court orders
- Preventing fraud or security issues
- Maintaining business records as required by law
If we discontinue the service, we will provide advance notice and an opportunity to download your data before permanent deletion. You may request deletion of your data at any time by contacting pillarstack@gmail.com.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
- Withdraw consent where applicable
- Opt out of marketing communications
To exercise these rights, contact us at pillarstack@gmail.com.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and authentication state
- Remember your preferences
- Analyze website usage and performance (with your consent)
- Provide essential site functionality
Essential cookies required for the site to function are always enabled. Analytics cookies are only loaded after you provide explicit consent where we offer a cookie banner. You can manage cookie preferences through your browser settings. For more detail, see our Cookie Policy.
10. International Data Transfers
Your data may be processed and stored in the United States or other countries where our service providers operate. By using FamilyHQ, you consent to the transfer of your data to these locations.
GDPR Compliance: If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure that your personal data is protected when transferred outside these regions using appropriate safeguards. If you have questions about international data transfers or wish to exercise your rights under GDPR, please contact us at pillarstack@gmail.com.
11. Third-Party Links
Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. HIPAA Disclaimer
FamilyHQ is not a HIPAA-covered entity. We are not intended for medical, therapeutic, or emergency communication purposes. Users should not submit protected health information (PHI) via the platform.
13. Children's Privacy
FamilyHQ is not intended for children under 13. We do not knowingly collect data from minors. If we become aware, we will delete the information promptly.
14. User Controls
- Manage cookies through browser settings
- Unsubscribe from marketing via opt-out links
- Request deletion of your account or data via support@stackora.ai
- Rotate or change your FamilyHQ forwarding address as offered in the product
15. Updates to the Policy
This Privacy Policy may be updated periodically. We will notify you via email or on-site alerts for significant changes.
Last Updated: February 19, 2026
16. Contact Information
Questions or concerns? Contact us:
Email: pillarstack@gmail.com
EU Data Protection Contact: pillarstack@gmail.com
17. Disclaimer on Medical Use
Stackora is not intended for medical, therapeutic, or emergency communication purposes. If you are in distress or need urgent help, please contact appropriate emergency services.
For California Residents: We do not sell personal information. You have the right to know what we collect, request deletion, and opt out of any sale or sharing. You have the right to not be discriminated against for exercising your privacy rights. See our California Privacy page or contact pillarstack@gmail.com to exercise your CCPA/CPRA rights.